It’s all about Karma.
Actions from the past influence the present, and present actions influence the future.
So I stood there thinking to myself, What did I do in a previous lifetime, to deserve this…
I was asked to do a session with the customer’s HR department.
I don’t usually do process analysis. It requires patience, not one of my strong points.
Patience to let the customer come to the conclusions by themselves.
Give a man a fish and you feed him for a day. Teach a man to fish and.. well.. you’ve saved yourself a fish.
Process analysis is always seen as a business thingy. Something to improve business performance.
Surprisingly, it has more to it that that.
I spent the day with the customer’s HR team analysing one of their processes.
You know the drill… business pains, objectives, process steps, as-is, to-be…
The process improvement was probably the least important thing that we achieved that day.
The HR team bonded. They opened up and talked about their process, together.
When we had scripted the whole process on the whiteboard, they suddenly realized how complex their work is.
Going through the legal obligations they suddenly understood how responsible their work is.
Going through the process details, they suddenly understood how intelligent and well-organized their work is.
Going through the steps to optimize the process, they suddenly understood how clever and professional their work is.
More importantly, they suddenly understood how important their work is to the rest of the company.
Probably my most important contribution, was making their job seem more interesting
It was a morale boost for the team, better than a company day out.
Karma. My job there was done.
“So”, one of the girls said, “Do you think that analysing a boring business process with us is a punishment for something that you did in a previous life”?
No, I replied calmly.
I am probably your punishment.