I like working with business analysts. Let’s face it – They make my work easier.
Business analysts are the bulldozers that open the way for us developers to rush through.
I haven’t met a business analyst I didn’t like.
Most are perfectionists , they like to worry, and are an enthusiastic bunch of workaholics.
Brad says that a good business analyst needs to have 3 things:
• Customer service skills
• Ability to think strategically
• Breadth, not necessarily quantity of experience
And Laura states that ”What makes us great business analysts does not necessarily prepare us to be managers”
Both posts are interesting reading.
So why am I talking about Business Analysts in a BPM blog?
My only criticism of business analysts that I meet, is that they usually have little or no background in BPM.
It’s not their fault. The organisation has suddenly realized that they need BPM.
The business analyst is given the task to learn all about it quickly (yesterday..).
It’s a steep learning curve. Luckily business analysts are like sponges and learn fast.
But nothing beats experience. So I find myself helping them avoid the potholes on the way. They learn to trust my advice.
My success in building the workflow solution is linked to their ability to define the requirements correctly (and more importantly – to define the business pain)
Their social and communication skills (communicating with the different business departments in the organisation) is crucial for user acceptance.
I think BPM would be embraced in more organisations if business analysts knew more about Business Process Management.
The BPM industry invests a great deal of effort and resources to educate enterprise architects and management on BPM.
Somehow I feel that Business Analysts are an audience we have missed.