Let me start by stating my view on Case Management.
Those who read last week’s post “BPM and ECM – The War Begins” could read between the lines my criticism on the market trend.
My view is that Case Management should be implemented by ECM vendors, not BPM vendors.
Case Management revolves around data, documents and data therefore should be dealt by ECM professionals.
ECM requires a different set of skills than BPM.
It would be in the customer’s best interests to have separate systems for BPM and ECM.
The bottom line of that post was that, like it or not, the future will bring BPM and ECM to integrate into one system. It’s already happening.
Is it good – No. Can we stop it? – No. Once a new technology starts rolling, if you’re not part of the steamroller, you’re part of the road.
Case Management is already being marketed as part of BPM suites.
I’m not an authority on Case Management, or on ECM, but I am a bit surprised that we are not hearing any protest on the BPM incursions into their territory.
Why is it happening?
1. Customers are already looking for an integrated BPM/ECM system
2. Analysts are pushing it as a must-have functionality
3. BPMS vendors are looking for an edge on their competitors
What will the future bring?
Expect more acquisitions in the future to bring these together.
BPM and ECM will integrate. BPM will include Case Management.
My only hope is that BPM vendors will learn proper ECM skills.