Following up on my previous BPM simulation post.
I believe that the simulation vendors are missing a trick.
In a nutshell – Simulation needs to generate recommendations to the managers and have the need for simulation guru skills removed.
Currently, simulation requires a skilled simulation guru to be able to set it up and analyze the simulation module correctly.
Most customers don’t use simulation or don’t use it correctly (see The Hype about Simulation and Optimization)
The common belief is that the market is not yet mature enough for BPM simulation.
“When organizations become more mature they’ll start using it”.
Think about the SatNav in your car.
For years GPS satellite navigators were only in the use of the military.
You needed skilled army personnel to set them up and run them.
Then it filtered into the private sector.
The SatNav tells you where to go and which route to take based on traffic reports.
It’s not 100% correct, but it’s pretty good,
Some of the nice ones that I’ve seen have automatic re-routing, route summary view, traffic/road-works alerts.
Some have “fastest route”, “less traffic” functionality to avoid stop-start driving.
Simulation vendors should try to copy the success of the SatNav vendors.
Managers want to have a system that tells them what to do. A system that runs its own tests and scenarios and produces the best route.
Anyone that has peeked into a simulation engine has seen the complexity and pure genius of its calculation ability.
It’s like Deep Blue, the chess-playing computer that won against world champion Garry Kasparov.
So what do we do… we take the genius calculation ability and let the results be analyzed by a human. A human! Why do we need a human to analyze the simulation results? Why does a human need to intervene at all?
Simulation Vendors – Don’t stop, we are nearly home. One more mile to go…
Remove the need for simulation guru skills to set and analyse.
Enable the software to run its own tests and scenarios and produce the best route.
You have reached your destination.