Posted by: Adam Deane | 22/10/2010

BPM Quotes of the week

On “Process Monkeys” – Scott Francis

As I’ve argued many times before, BPM can’t be about turning people into “process monkeys”. It has to be about removing the mundane, and enabling the real humans in the process to excel. Once someone’s job has been reduced to “process monkey” it is truly something that will be automated. The point is to remove the “process monkey” parts via automation and leave the judgment calls behind.

On Process Design – Phil Buckley

Thinking about general business processes however, the same thing happens: no matter how thoroughly a process design team goes about their task, there will always be someone with a different view-point on a sub-process or particular detail.

On Processes – Max J. Pucher

Processes ought to be conversations and not rigid flows of actions. Process is about empowerment with authority, goals and means. Everything else is just another form of programming and it really does not matter what kind of language you chose.

On Data Model Diagrams – Alec Sharp

if you want your data model diagram to be comprehensible to mere mortals, one of the most important things you can do is lay it out so dependency “flows” in a single direction. Further, given that most people, at least in Western cultures, expect a concept like “parent-child” dependency to be depicted in a top to bottom fashion (think org chart and family tree) it follows that entity-relationship data models (vs. dimensional models) should be drawn top-down, parent to child.

On Structured Procceses – Neil Ward-Dutton

even in the most mature BPM adopters, only a small minority of business processes—those which are highly structured and repeatable—have been deeply studied, documented and (partly) automated. The vast majority of knowledge work, for example, has some degree of ‘process-ness’—but it’s also dynamic—ad hoc even.

On BPM Benefits – Ann All

In these budget-strapped times, cutting costs is important for many companies. If you can show how BPM can help cut costs, you should be able to get some of those scarce dollars to fund a BPM initiative.

On BPM Benefits – Ian Gotts

Let’s face it. senior people are not interested in BPM (or any other acronym for that matter). They are under pressure to get thousands of people pointed in the same direction and performing under difficult circumstances. Which is exactly why they SHOULD be interested in BPM

On BPM Benefits – John Chambers (via Mike Gammage)

We talk about technology and get excited about it, but changing processes is the only way to get productivity and results. So I think you’ve got to align with people who can help you with process and cultural change because those will trip you up or prevent you from getting the technology benefits

On BPM Challenges – Jaisundar V

Establishing methodologies, guide-rails and best-practices that are relevant and tailor-made to the context of a particular organization can help getting BPM to deliver, but at the same time, micro-level detailing means you run the risk of taking the eye off the big picture, off improvisations

On BPM and MDM – Clay Richardson

MDM and BPM cannot live independently, and vendors providing solutions into either or both of these competencies need to address this relationship sooner than later. Even MDM leaders like IBM and Oracle that also offer business process management software within their product portfolios are doing very little to actually integrate and align these capabilities.

On BPM Acronyms – Karl Walter Keirstead

BPM means different things to different people – a small subset of terms includes Business Process Analysis, Business Process Development, Business Process Modeling, Business Process Improvement, Business Process Mapping, Business Process Monitoring, Business Process Governance (BPA, BPD, BPM, BPM, BPI, BPM, BPG).

On BPM and Collaboration – Phil Ayres

Business process management is great, as it addresses the fact that in business processes you are trying to force people to do what comes naturally to only a few: work together smoothly, efficiently and consistently in a fairly alien set of activities (if you are telling me that most of the work we do in offices is natural evolved behavior I’d probably not believe you, therefore its alien).

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