On Social Process Execution – Sandy Kemsley
Social process execution is the key to bringing together the productivity, governance and quality improvements of BPM with the networking and cultural aspects of social software. Having social features at runtime as innate capabilities for all process participants – through the entire spectrum from structured processes to unstructured collaboration – is what will really make social software (or rather, social features of enterprisey software such as BPM) mainstream.
On BPM and Participants – Terry Schurter
BPM cannot fulfill its destiny if we don’t understand process from the perspective of participants, then develop processes that make their lives simpler, easier and more successful. Though that message resonates at many business levels, BPM vendors have, for the most part, refused to acknowledge it, opting instead to take a position that their technology alone addresses the “challenge.”
On BPM ROI – Craig Reid
Often the problem we have with selling BPM is that we (process people) often sound like a bunch of crazies selling a new religion. Leaders of organisations aren’t interested in buying a concept that sounds like it crawled out of the backside of the IT department. Leaders want to buy solutions to business problems: they want to save money, improve turnover and improve customer service – or more reactively, fix any problems that are getting them into trouble (and quickly).
On Goal Driven BPM – Jim Sinur
The first steps in BPM are around process efficiency and effectiveness. The next steps revolve around continuous improvement and require a significant amount of watching to keep the improvements coming. Goal driven, the next step, directly ties the process behavior and activity to the desired goals of the process.
On BPM Patterms – Scott Francis
Of course, many people misunderstand the point of patterns. They wonder why there is still so much work to do! But patterns are not libraries of code – they’re patterns of design and code. Its like knowing how to tie a square knot. Although you know the pattern, you still have to tie the knot each time you want to use it. Design patterns are much the same way.
On BPM Basics – Scott Cleveland
BPM has been misunderstood as, or confused with, business process improvement technologies such as automation, orchestration, integration and management. However it is much more than a technology or application. BPM is a concept, a practice and, above all, a management discipline grounded in changing human behavior
On BPM for non-techies – Loraine Lawson
To sum up and see if I understood, I ventured a simile: “So BPM is sort of like a traffic cop, but with really good memory.”