BPM Quotes of the week

On BPM and Knowledge Worker Productivity – Jacob Ukelson

I think it is interesting that both the BPM and ECM markets are seeing an opportunity in the same space – knowledge worker productivity, but coming at it from different ends of the spectrum. The big question is will it be a meeting in the middle – finally bringing together process, documents and collaboration to support real world human processes – or a clash of the titans with each camp creating proprietary mechanisms and terminology to keep the other out.

On Social BPM – Max J. Pucher

Social BPM is a nice try, but it is still mostly for IT despite social features during design and execution. But what if we GUIDE the iterative design process between customers, executives, management and process owners with a learning process infrastructure and allow them to grow into it?

On Social Enterprise – Clay Richardson

Most corporate leaders still associate social with Facebook and Twitter, and are ignorant to the potential of mining and managing their own internal social networks drive greater business value.

On BPM in the Government – Ben Farrell

The BPM fire is growing in the government because a powerful yet easy-to-use BPM technology addresses the central mandates of the Obama administration for how government should operate: transparently, efficiently, with strong oversight, and utilizing new technologies for collaboration and cloud computing.

On BPM and Workflow – Chris Adams

I challenge all BPM vendors to review their active customer implementations today and really ask themselves how far removed are these implementation from the old “workflow” concept. The “w” word today is also blasphemous in the analyst space because it is so much “yesterday’s news”. But I argue that workflow is the core functionality of everyone’s BPM implementation.

On BPM and Outside In – Craig Reid

The other myth that needs to be debunked is that outside-in is about improving customer service. Whilst I’m not saying that in certain situations it can’t improve customer service, the focus is on successful customer outcomes – delivering what customers really need.