In every organsation there is always some level of internal politics.
It’s part of the fun…
The Veteran – The old-timer that has been in the company for years and years. He’s stuck in his ways, no budging. He’s not going to change the way he works, and nobody will be able to convince him otherwise.
The business process will need to run around him…
The VIP – the “manager” that everything has to go through his approval, or all hell will break loose. Doesn’t matter if he is really needed or not, he demands to included. “I am in charge of..”
The process will need to go through him…
The KOD (kiss of death) – the “special one” that everything he touched turns into a disaster.
The process will need to steer well away from him…
The Indecisive – the manager that never provides a decision.
The person that you know that will be a process bottleneck.
If he takes 2 days to answer a simple email now, why would he change?
The process will need to embed a bottleneck release for his step in the process…
These are just a few of the employee types in a typical organisation.
Designing a Business Proccess – Internal Politics
The proper and correct way to design a business process – is to disregard any internal politics, focus on building a solution that will solve the business pain.
Design the process around the process, not around users.
But can you really disregard internal politics?
In real life it’s harder. Not impossible, but harder.
In every organisation you pick your battles. User acceptance is a real issue when implementing a BPM solution. You want the process to be accepted and used by the end-users. You need their cooporation to make it succeed.
Implementing a business process always involves change.
You know there will always be an element of resistance to change. Should you take it into consideration when designing the the process, or not?
How do you design a business process that will be efficent, will solve the business pain, and will overcome internal politics?