Provocative BPM Quotes

On Outside-In and CEM – Craig Reid

But there IS a problem with outside-in and the CEM Method. It’s a closed shop. Rather, it’s a shop you can come into, but you’ll have to pay. You will find no textbooks explaining the CEM Method. You will find plenty of books talking about outside-in and customer centricity – but as for the method, sorry you can enter the club sir, but you must be a member.

On PKBoK and the ABPMP BoK – Sandy Kemsley

The ABPMP, however, doesn’t like the idea of an open and freely-available process BoK, since they make money from selling the content as well as offering certification programs. Attempts by PKI members, many of whom have long-time memberships with the ABPMP, to involve the ABPMP in the PKI were generally rebuffed. In short, for all of you wondering why we aren’t just working with the ABPMP on their BoK: we think the content should be free and community-created, and they don’t.

On PKBoK and the ABPMP BoK – Scott Francis

I hardly think ABPMP is doing itself any favors in this instance. Instead, they should be contributing to PKI’s efforts – and if they continue to sell their own BoK, do so as a curated body of knowledge written by select experts, rather than a community site. I think there is a market for both.

On BPM Vendor Priorities – Chris Adams

If BPM vendors are not placing the customer’s needs first and foremost, then what real value do BPM solutions provide? If BPM solutions are not designed to specifically drive the customer’s (buyer’s) business needs, then we as BPM vendors are not conducting good business; we are simply engaging in code development as a hobby.

On the BPM Market – Gary Comerford

The plethora of tools available is starting to bewilder the market. The inclusion of a number of bits of functionality from various aspects of BPM is starting to make Vendor offerings into BPM ‘Swiss-Army’ Suites. i.e they can do all sorts of everything. But it also means they can’t always do them all very well. Take simulation, for example. This is a key function of BPM and process design and yet there isn’t a single vendor on the market that has produced a good, fully functioned process simulation tool. By that I mean a tool that will load a process and determine, for example, the optimum staffing level for each step according to various user-defined parameters

On BPM Barriers – Roeland Loggen

Sometimes I get the feeling that BPM is a solution, still trying to find a problem to solve.