BPM Quotes of the week

On BPM and Comics – Michiko Diby

In business process management (BPM) world, business process notation is one way to make process visual, as are swimlane diagrams, process flows, decision trees. What I love about PS is that PS knows its audience and engages the reader, and acheives the same goals as BPM in gaining process management and efficiencies, but in a very natural way. For the Processs Geek, PS is the best process read you’ll ever have. Why? Because PS is a COMIC.

On BPM and Process Innovation – Andrew Smith

Take “check out” at a supermarket, how long has it taken someone to look at the checkout process and say “actually, why don’t we allow the customer to check themselves out, why don’t we let them operate the till?”. Let’s face it the technology has been there since the POS was invented to do this, but no one has really changed the actual check out process until recently

On BPM and End Users – Brandon Dean

Often times, the end user community is “forgotten” during the duration of a project until time comes for user acceptance testing (UAT). Again, if utilizing an iterative development methodology, the end users should be incorporated into the team from the beginning and throughout the life cycle of the project. The addition of the end user community at the beginning of the process not only ensures that the process being delivered will indeed provide value to the way the end user works, but will also serve to significantly reduce the change management required to bring the entire end user community on board

On Business Architecture – Max J. Pucher

If you don’t have a Business Architecture to describe them, it is irrelevant if you capture as-is processes in advance, through simply performing them, or not at all. And suddenly you will find that the kind of language used to define the few flows needed becomes utterly irrelevant. A Business Architecture is a must prerequisite for a BPM project to enable the continuous innovation of processes through the skills and experience of the performers.

On BPM and Top Performers – Sandra Moran

Visibility can often reveal immediate differences and opportunities for better practices. Once processes are visible, additional opportunities for improvement can be discovered through a collaborative process with top performers and departments. During this discovery and design phase it is very important that you include the business users that will be impacted by the proposed changes. In doing this you will have the ability to capture and leverage how these business user’s ideas build upon each other to answer the “what if” questions

On Process Quality Management – Thomas Olbrich

Now, without wanting to sound too cynical, my impression is that, over the years, process quality management has been reduced to [this question]: “Does the process model look nice and good?” If it does, many people automatically assume that it will be just as nice and good once you breathe the reality of operations into it.