Posted by: Adam Deane | 20/06/2011

BPM: Law & Order: Special Victims Unit

Law and Order SVUIn the criminal justice system, process based offenses are considered especially heinous. In New York City, the dedicated detectives who investigate these vicious felonies are members of an elite squad known as the Special Victims Unit. These are their stories.
Doink Doink

STABLER: Have roadblocks been set up?

BENSON: There are police surrounding the building as we speak.

STABLER: Did you see what he did?

BENSON: The medical examiner called it the bloodiest process murder she had even seen. We can’t let him get away with it.

CRAGEN: I don’t want to take any changes here. We go in strictly by the book.

MUNCH: He’s a very clever guy. I’m sure he thought he could get away with it.

FIN: Just let me get my hands on the perp. I’ll show him who’s clever.

CRAGEN: (loudspeaker) You are surrounded. Come out with your hands up!

PERP: (yelling) I didn’t do anything!

CRAGEN: (loudspeaker) Come out and we’ll talk.

PERP: (yelling) I didn’t do anything!

CRAGEN: (loudspeaker) that’s the problem! You were meant to complete your task four hours ago. You caused a business transaction to fall through.

PERP: (crying) I didn’t know. I was swamped with work. I didn’t see the reminder icon flashing!

CRAGEN: (to the team) Do you think he’s telling the truth?

FIN: Naah! He’s just stalling for time.

STABLER: He’s trying to blame the system. People are responsible for their actions and non-actions.

MUNCH: Maybe he didn’t see the reminders and escalations. He’s only human.

FIN: You’re getting soft. We need someone accountable. The people deserve justice!

BENSON: It’s getting to a stage where every business process will need a lawyer to verify that you acted correctly. People will start suing companies for non-compliance. The courts will be full of BPM experts with audit trails. BPM teams will need their own lawyer. The BPM industry will need to add another skill to their list – legal knowledge.

STABLER: Captain, He’s holding up the whole business process. We need to act now.

CRAGEN: Decision Time.

CRAGEN: (to the sharpshooter) Do you have a clean shot?


CRAGEN: Take it!


  1. couldn’t agree more …. Max

  2. Not only my wife’s favorite TV show, but a very creative use of a tired script for a tired problem! Only when people are free of the drudgery of following a task list will they be free to do the creative things that make work valuable.

  3. Somebody call a doctor, I fear Adam has a bad case of process disease. Adam, I want you to focus on a process model of your choice…take a deep breath and imagine that you’re the object being processed. Feeling better? No? Ah well…and next week we’ll be taking a closer look at scream therapy and asking “Does BPM require new government regulation for soundproofing your office?”

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