BPM Quotes of the week

On BPM and Experience – Scott Francis

One of the most difficult things to explain to novices and newcomers to BPM is that although the basics sound easy in black and white, a lot of judgment and experience comes to bear in making subjectively good decisions about how to leverage BPM techniques. Rightly, this is not what people want to hear. They want to hear that it is a science, an engineering discipline, if not a mathematical formula. But it is not so.

On Process and Apple – Jacob Ukelson

It is clear that companies need to manage processes well, but that isn’t what makes a company great. I am sure Apple had some really good processes, but today those are table stakes. The real battlefield is in the realm of knowledge workers – design, user experience, innovation, customer understanding – and most of today’s process thinking and tools don’t help much there.

On the BPM Market – Ian Gotts

My view has been that BPM spans the automated and non-automated. It is the aggregation of information in the context of a business process, enabling end users to get the job done more easily, quickly and more valuably. That means a combination of process-centric content management, social media and process automation – all within a governance framework. That view of BPM gives a market size in excess of $10 BILLION.