What’s the future of the future of Case Management.
Let me start with an example:
I recently sat with a government office that was in charge of social services.
What was their business pain?
Social workers divide into two groups, she replied. Those that are good in the field are hopeless in the office, and vice versa. Most of them come to the profession to be in the field, not fill out forms and document cases all day. They all understand the need for documentation, but they don’t like doing it.
There is also a problem with trying to remember all of the cases after a long day and not getting the case details mixed up.
So all of the workers have tape recorders that they use to record their observations after a visit. Quick and easy to use. They can even use it while driving to the next case.
A great solution, she said, would be to transform the recorded tapes into text, and somehow upload them into the BPM system.
Gets your mind ticking, doesn’t it…
Now I’m sure there is some software out there that does VoiceToText, but that’s not the point I’m trying to make here.
We all know that Mobile is one of the obvious future trends, but let’s take it one step further.
Google has its own speech recognition technology.
It enables to search by voice on your mobile phone or PC
Google’s ambitions don’t stop at improving voice recognition and they plan to allow your computer or smart phone to speak back to you, in a “voice” that will sound increasingly natural, and even human.
Cool, but it hasn’t really taken off yet…
Google recognition technology has already a few competitors in the market, but the newest competitor is where it starts to get interesting.
Apple’s Siri Assistant is an virtual assistant application with contextual relevance.
Siri lets you use your voice to send messages, schedule meetings, place phone calls, and more. Ask Siri to do things just by talking the way you talk. Siri understands what you say, knows what you mean, and even talks back.
Siri is just an example of the new generation technology. It won’t be the last example.
Imagine the possibilities of Case Management and speech recognition technology.
Forget electronic forms, forget emails, forget of returning to the office to do work.
Think of enabling field users to interact directly with the system via speach.
Social workers will be able to talk to their phones, the information sent to the BPM system which pushes a new task, and the social worker is on her way to deal with the next case. Simples.
The future of Case Management is mobile.
The future of the future of Case Management is speech recognition technology.