BPM Quotes of the week

On BPM and Experts – Scott Francis

In BPM in particular, we have to set aside what our “expert” voice is telling us inside our head. We have to listen to what we’re hearing from our customers. Similarly, we need to help customers set aside their assumptions about what software will do for the, about what their real processes are, just to name two topics. We’re on a journey together with our customers and that requires learning and listening.

On BPM Suites – Jacob Ukelson

Most BPM suites try too hard to make themselves of value to the business side, and miss a lot of what is needed on the high-end development side. I really don’t know of any BPM suite that focuses solely on developers and their needs, or positions itself as a better development environment for business applications. BPM suites are sort of a camel, while developers are looking for a better horse. So BPM suites could be part of the answer for the problems in software development, but in practice their not.

On Business Process and SOA – Michael Rowley

Wasn’t that great? He just did a better job of demonstrating the real world benefits of SOA than anything I’ve ever seen. This “eat your own dog food” mantra that demands “no cheating” is exactly the reason why your business processes should use the the same service interfaces that everything else does. The process and the services must not be tightly coupled.

On BPM and Intelligent Business Operations – Max J. Pucher

I don’t see BPM and IBO as ‘mutually reinforcing’ but that IBO is clearly NOT referring to high-volume, low-value process automation with BPM, but describes high-value, low-volume decision making and innovation processes performed by knowledge workers. Knowledge processes are clearly people-centric and require empowerment through goals, authority and means (of which the IBO platform is one). This means that an IBO environment requires ACM-like capabilities for supporting human interaction and that should involve goal orientation

On ACM and the Cloud – Tom Baeyens

On the other hand, the trend to Advanced Case Management (ACM) really fits well into the cloud. Dynamic management of tasks without a predefined flow matches perfect with the professional consumer needs and capabilities. The ability to associate documents and other forms of content makes it a great match. An extra dimension is added by the fact that a cloud solution for ACM enables seamless B2B collaboration

On ACM and SOA – Frank Michael Kraft

What the “Adaptive Process” strives for is a guideline that will ensure process models that serve the purpose that is defined and be flexible enough for necessary changes. Not too complex, but enough detail for the purpose defined – in this case for the purpose of specifying SOA

On BPM and Testing – Thomas J. Olbrich

Most of us buckle up BEFORE we take to the road and not AFTER we’ve reached our destination. So why do we only test our processes only after we’ve implemented them and even then leave the final testing to our customers (always assuming you even get to that stage)?

On BPM Roles – Mike Gammage

All the other elements of the Comedy plot are there. The hero’s forbidding father figure, the CEO, casts a shadow across our drama. There is the donning of disguises and the swapping of identities (the Lean and Six Sigma crowd). There are men dressing up as women, and vice versa (BPMN masquerading as a language for business people). Even the Chief Risk Officer and his Compliance henchmen have a role. Everything they touch is petrified and can only be brought back to life by a transfusion of pure gold.