Posted by: Adam Deane | 05/11/2011

BPM Quotes of the week

On BPM and Case Management – John Reynolds

Any non-trivial Business Management solution – and that certainly includes Case Management solutions – is going to have aspects of data, process, rules and events. Any Case Management System worth its salt is going to incorporate support for data, process, rules and events. So yes indeed, BPM is a subset of Case Management.

On BPM and Case Management – Scott Francis

Not to worry. BPM was always the tool not the goal. The goal is managing business better. As the Navy Seals would say, equip the man, don’t man the equipment. BPM is a means to an end.

On BPM and Case Management – Bruce Silver

The question is BPM part of case management, or is case management part of BPM? is a metaphysical one. I think, however, it is a proxy for the real question, can a BPMS do a good job with case management, or do you need a special dedicated tool

On BPM and User Acceptance Tests – Sanooj Kutty

I mean, how many professionals does it take to send out a clear message that “I don’t know what I wanted in the first place” and “I don’t know if I built what you didn’t know you wanted in the first place”.

On BPM and MDM – Nicholas Kitson

In today’s heterogeneous application landscapes organisations have multiple systems that hold customer, product, partner, payment history and a host of other critical data. First wave BPM implementations typically integrate to one or two systems and the problem of master data management is hidden. However, as the second and third wave of process implementations begin and the need to integrate with more systems carrying the same entities, the problem of synchronising the update of customer address or product updates becomes acute.

On Mobile BPM – Paul Lewis

With the introduction of mobile BPM this has now ensured that employees are always connected with enterprise processes, while on the move at any time of day or night. Mobile BPM is now essential for business; it’s not just a trend but a vital need

On Mobile BPM – Ben Farrell

One of the most powerful benefits of Mobile BPM is that it extends participation in process beyond a narrow set of predetermined users. The ubiquity of mobile devices means everyone, at all levels of your organization, across your supply chain and out to your customers, can (as we say) “Be Part of the Process.” But that’s only if the user experience on those devices is up to par with what the mobile generation expects: simple, modern, engaging and effective.

On BPM Maturity – Sandy Kemsley

Ultimately, you’re not trying to sell business process change (or BPMS) within the organization: you’re trying to sell improvements in business performance, particularly for processes that are currently painful. Focus on the business goals, and use a model of the customer experience to illustrate how process improvements can improve that experience and therefore help meet overall business goals.

On Process and Agility – David Brakoniecki

In small businesses, the lack of structure or process means that activities are flexible but not repeatable so changing situations are easy to manage but fluctuations in the normal course of business are common. In large organizations, the rigidity of structures ensure consistent outcomes from normal processes but changes are hard to manage. So, the trick is make large businesses operate more like small ones and vice versa.


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