BPM Quotes of the week

On Process Improvement – Tom Molyneux

The first step in process improvement – the foundational step – is to accurately “say what you do”. Traditional business process re-engineering initiatives do this by identifying and removing gaps, clarifying roles and responsibilities, and fixing hand offs. Indeed, this type of re-engineering has been shown to lead to dramatic reductions in readmission rates and is widely accepted as the first step in dealing with this process problem.

On Process Improvement – Jon G Ryder

I would strongly suggest and recommend that Improvement should always come before Automation. Some manual processes may well only require manual improvements without the need for automation. Additionally depending upon the nature, scope and scale of the process in question, the business case for automation may not stack up as Cost may well be > the Value to be derived from the automation. Improving a manual process may well be the best option – Business Process Management [and Improvement] does not always mean automation, workflow etc.

On BPM and Details – Gary Comerford

People tend to get fixated at a very low level of detail when it comes to their processes. In fact, I would go as far as to say they’re almost looking at procedures or work instructions in some cases.

On ACM – Max J. Pucher

The ACM platform must allow each business and department to work as they see fit to achieve customer outcomes and avoid the failure demand and increased costs that process standardization would cause