BPM Quotes of the week

On BPM and Flowcharting – Max J. Pucher

Until scientific studies are done, BPM as a flowcharting exercise remain a religious belief (much like human-caused global warming) and it can’t be discussed seriously and rationally. I propose to you that most of these successful projects are not BPM per-se but actually application programming implementations using flow-diagrams.

On Automation for Process Improvement – Deb Miller

Let’s face it, Being Human** can be very complex, and knowledge work can be a difficult place for a BPM practitioner to try to apply automation for process improvement. I have had any number of discussions about automating manual processes to remove people from the workflow. Great idea, I always say, and a perfect fit when the work is structured, well-defined and highly repetitive. A BPM practitioner’s responsibility though is to provide the environment, technology and information to enable the full continuum of work.

On Social BPM – Sandy Kemsley

I’ve been watching the market and technology mature, especially over the past two years. With all of the technological advances, however, adoption of social BPM (and social enterprise software in general) is lagging behind, primarily due to the cultural and organizational changes that need to occur in order to enable it.

On Modelling Business Processes and Process Mining – Léonard Studer

We had to conduct interviews to model the actual processes. These interviews were not very efficient in elucidating the processes for two reasons: First, people usually tell you about their idealized model of the process and quite never of the actual process. Next, in my context, people were not very knowledgeable in process matters.

On Overlooked BPM Aspects – Marco Brambilla

One of the most overlooked issues is the demotivation of people arising from never-ending projects. People expect to see tangible results within reasonable timeframes.
Agile approaches in project management and BPM software deployment are crucial. We have seen this extensively in our projects, where early prototypes and interactive discussions keep the project and the people lively and engaged.
People don’t care about models, procedures, or plans. Care about being considered.