Sir Arthur Charles Clarke was a British author, inventor and futurist.
He is probably best known for his three “laws” of prediction.
The one I love the most is:
Any sufficiently advanced technology is indistinguishable from magic
When talking about advanced technology in BPM, the focus is currently on mobile.
But looking a few years ahead, there is a one technology that I believe will have an impact on the way BPM systems are built: Speech Recognition.
The business case is quite simple:
Most of the BPM solutions use forms.
Once forms were filled by pencil and paper, then came the electronic forms, then keyboards to fill in the forms, and now “Mobile” enables you to “tap” information into the forms.
Think a few years down the line, when employees will be able to “speak” to the computer to fill out their forms.
Faster, easier, and frees your hands to drink your coffee and scratch your nose.
Voice recognition already exists. It’s embedded into WindowsXP, Vista and Windows7
(Start -> Accessories -> Ease of Access -> Windows Speech Recognition), enabling users to control the system by voice commands
The thing is – no one uses it. And there is a reason:
Voice recognition doesn’t work smoothly (yet..)
But all that is going to change. Two big companies have invested in Voice recognition
Apple’s Siri, and Google Chrome
There is even an industry standard (http://www.w3.org/Voice/), and an acrynonm (VXML).
Voice recognition used to require complex server side coding, but now that the technology is embedded into browsers, it becomes simple to use in your application.
The only browser that currently supports voice recognition is Google’s Chrome, but the other browsers will follow shortly, and then the applications including BPM systems.
Voice Recognition – Any sufficiently advanced technology is indistinguishable from magic.