BPM Quotes of the week

On BPM and EA – Neil Ward-Dutton

In this context, the answer to the question “Is BPM part of EA or EA part of BPM?” is still not simple – it’s “neither”. However this is not what many architects expect. The heart of most architecture work as it’s carried out today is modeling, so it stands to reason that architects will see BPM primarily through the lens of business process modeling.

On BPM and Process Intelligence – Joerg Klueckmann

Identify what you’re going to measure first. Knowing what to measure is important because what you measure is what you are going to try to improve. In this case, you need to focus on the metrics that will deliver real business value. Everyone starts off with the right intentions but if you derive the wrong actions from the wrong KPIs, you might harm your organization more than help.

On ACMS and BPMN – Keith Swenson

An ACMS that uses BPMN or CMMN for describing process plans will never be suitable for the very knowledge workers it is aiming to support. The idea that you can get a specialist (programmer or process analyst) to code up process plans for the knowledge workers falls apart when you realize that knowledge workers need to “tweak” the process plans. They can’t tweak something in a language they don’t understand. The two-language approach divides the workers from the processes they are working on.